NEW ORDER BY LEAD TIME INFORMATION. WE HAVE LOOSENED UP ON THE “ORDER BY” DAYS FOR ALL PICKUPS, DROPS AND DELIVERIES TO OUR PRESTONSBURG AND LONDON LOCATIONS. PLEASE READ HERE FOR THE NEW SCHEDULES
All warehouses will be closed on Monday, September 7th Labor Day and Friday September 11th for a staff retreat
NOTE – THE FEES AND WEIGHTS LISTED IN THE ONLINE ORDERING SYSTEM ARE AN ESTIMATE ONLY. DO NOT MAKE PAYMENTS BASED ON THOSE FIGURES. THE INVOICE THAT YOU RECEIVE WHEN YOU PICK UP YOUR ORDER(S) IS THE FINAL DOCUMENT AND AMOUNT DUE
Requests for invoice adjustments and/or credits must be made in writing, with as many pertinent facts (date, item, case amount, invoice number) as possible. Email is the preferred form of writing, send to Renee Wilson ([email protected]), but we will accept any legible format. For drop deliveries, you must notify us of any shipping discrepancies within two work days. For pickups at our Lexington, London and Prestonsburg warehouses, the load must be checked before you sign the invoice. All credit requests will be investigated before being refunded. You will be notified of the decision.
Member Agency Documents