Southeastern Grocers Customer Call Center
Southeastern Grocers Media Line
Firm Press Release
JACKSONVILLE, Fla. – Southeastern Grocers today announced an immediate recall of 12-count, 18-count, and 20-count Bakery Oatmeal Raisin Cookies and Bakery Variety Pack Cookies, along with 36-count and 48-count Bakery Cookie Platters in all Harveys and select Winn-Dixie stores in Florida and Georgia.
According to the supplier of the oatmeal raisin cookie dough, the reason for the recall is that the product is mislabeled. The product contains walnuts, an allergen, which is undeclared on the packaging label. Out of an abundance of caution, consumers who have an allergy or severe sensitivity to walnuts are urged not to consume the products and return them to the stores for a full refund. To receive the refund, customers may present proof of purchase through a receipt or the product-packaging label.
The products have a sell-by date of Oct. 28, 2015 through Nov. 11, 2015 with UPC codes of 00207995000002, 00267987000007, 00209699000005, 00209700000000, 00267982000002, 00209701000009, 00269736000009 and 0020755000003. To our knowledge, Harveys and Winn-Dixie stores have received no reports of any issues associated with consumption of this product at this time.
For the safety of customers, Harveys and Winn-Dixie are immediately removing the 12-count, 18-count, and 20-count Bakery Oatmeal Raisin Cookies and Bakery Variety Pack Cookies, along with the 36-count and 48-count Bakery Cookie Platters from the bakery departments of all Harveys stores throughout Florida, Georgia and South Carolina, along with Winn-Dixie stores throughout Florida and Georgia in the following counties:
• St. Johns
The recall does not affect Winn-Dixie stores in Alabama, Louisiana, Mississippi or any BI-LO stores.
Customers with questions about the recalled products may contact the Southeastern Grocers Customer Call Center toll free at 866-946-6349, Mon. – Fri., 8 a.m. – 6 p.m. EDT, and Sat., 8 a.m. – 4 p.m. EDT.
About Southeastern Grocers
Southeastern Grocers, LLC, parent company and home of BI-LO, Harveys and Winn-Dixie grocery stores, is the fifth-largest supermarket chain in the U.S. and the second-largest supermarket in the Southeast based on store count. The company employs more than 66,000 associates who serve customers in approximately 756 grocery stores, 145 liquor stores and 504 in-store pharmacies throughout the seven southeastern states of Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina and South Carolina. BI-LO, Harveys and Winn-Dixie are well-known and well-respected regional brands with deep heritages, strong neighborhood ties, proud histories of giving back, talented and loyal associates, and strong commitments to providing the best possible quality and value to customers. For more information, please visit www.bi-lo.com , www.harveyssupermarkets.com and www.winndixie.com .
* We believe that none of the products being recalled were processed or offered through the national office.
* We strongly encourage you to notify your agencies within one business day from receipt of this notice.
* ALL cased and uncased inventories, both at the member level and agency level, need to be checked. This product may have entered member and agency warehouses through salvage, local donations, TEFAP, local purchases, retail pickups, food drives, or other avenues.
* For additional local details, please contact the Health Department(s) for the area(s) your food bank serves.
For full details on the recall, please visit:
If you have questions, please contact Wayne Melichar, Food Safety Manager, at [email protected] or 312.629.7263.